1. Booking and deposit
I’ll confirm your service, total price, deposit and payment deadlines before you book. Your booking is secured once I’ve received your deposit and confirmed it in writing. Your deposit counts towards the total price.
2. Paying your balance
For in-person appointments, the remaining balance is due on the morning of your appointment, before the session starts. For online or remote services, it’s due on the final day agreed when you book. I accept bank transfer or cash. If payment is overdue, I may pause the service or postpone the appointment. I’ll agree any charges for extra time or travel with you before they’re incurred.
3. Rescheduling or cancelling your appointment
Please email me at natashakingstyling@gmail.com as soon as possible if you need to cancel or move your appointment.
If you give me at least 48 hours’ notice before the scheduled start time, you can move your appointment once at no extra charge, subject to availability. I’ll transfer your deposit to the new date.
If you cancel, miss your appointment, ask to reschedule with less than 48 hours’ notice or request a second date change, I may retain some or all of your deposit to cover reasonable losses directly caused by the cancellation or change. I’ll take into account any costs I save and any loss I can reasonably avoid, for example by filling the appointment. I’ll refund any amount paid above that loss. Your statutory cancellation rights take priority.
If I need to cancel your booking, you can choose a new date or receive a full refund of what you’ve paid for that booking, including your deposit.
4. Your statutory cancellation rights
If you book online, by email or by phone, you generally have 14 days from the day after your contract is made to cancel. To cancel, email me at natashakingstyling@gmail.com with a clear statement that you wish to cancel.
If you cancel during the cooling-off period, I’ll send any refund you’re owed within 14 days of receiving your cancellation.
If you specifically ask me to start work during the cooling-off period and then cancel, I may charge you for the part of the service I’ve already provided, where the law allows.
If you ask me to start early and confirm you understand that your right to cancel ends when I finish the service, that right ends once the service is complete.
5. Personal shopping purchases
During a personal shopping session, you decide which items to buy and pay the retailer directly. For returns or exchanges, contact the retailer. Your rights in relation to those purchases are with the retailer.
6. Gift vouchers
Before you buy a gift voucher, I’ll confirm what it covers, its expiry date and how to redeem it. The recipient must book and attend their appointment on or before the expiry date shown on the voucher. Appointments are subject to availability, so I recommend booking well in advance. The terms provided at purchase apply to that voucher.
7. Which terms apply
The version of these terms shared with you when you book applies to your booking. Any updates apply to future bookings. Nothing in these terms affects your statutory rights.